about us
ABOUT US
DTL Express is one of the leading public transportation and logistics companies in the USA and UK with operations in ports, rail, integrated logistics and shipping business. Diversified but integrated asset portfolio enables DTL Express forwarder to provide door-to-door logistics solutions and control almost all steps of the intermodal transportation value chain. The majority of DTL Express operations are located in the East and the Group benefits from growing trade volumes between the USA and Asian countries.
DTL Express is the leader of container transportation through the East through international sea container lines to/from Asian countries, domestic sea container lines and by rail. DTL Express is the leading port container operator in the East region. CMA CGM DTL EXPRESS controls the Commercial Ports which have throughout a capacity of 3.9 million tons of general cargo and oil products, 150,000 vehicles and over 600,000 TEU of containers. DTL Express is among the top largest American private rail operators. We operates a fleet of over 16.2 thousand units of rolling stock. CMA DTL Express has a fleet of 20 vessels, mostly deployed through own sea service lines.
DTL EXPRESS. Safe Hands – Safe Journey
Deep Integrity
Trust between partners is the only way for long-term relationships to thrive in the parcel delivery business. That means being upfront with terms and agreements and no hidden fees. Delivering parcels in one piece, and knowing “fragile” isn’t a suggestion.
When packages are lost or damaged, the delivery service take responsibility by replacing them. Any reputable courier has an insurance policy to cover lost or damaged goods. Accidents happen. How a courier company responds to issues reflects its integrity.
Security Protocol
Advanced programs keep your personal information safe from attack on the internet. Expect your courier to protect your parcels with the same calibre, to ensure packages aren’t compromised and are delivered to the right person.
Top courier service offers real-time tracking online, so you and your customer know where their parcel is at all times. Stolen packages hurt everyone in the transaction, so check that your courier has safety precautions, especially for confidential shipments
Qualities of Great Courier Service
Experience can’t be substituted. A company that has a proven track record and a history in the areas you operate in will save you time and money in the long run. Drivers should know local roads like the back of their hands, and be aware of peak traffic times to beat the rush and deliver on time.
Newer parcel delivery companies often pop up when current providers aren’t doing the best job. What matters is their knowledge of your business and how to serve you best.
Customer Feedback
It’s definitely essential to receive positive feedback from your customers because great reviews are more a result of great courier services than a feature. Checking what their customers say about them is the litmus test for the quality of their courier service. While some customers can be impossible to please, reviews usually show an accurate picture of the company. Customer service plays also an important role in rating your courier service.
You can see their performance in categories like customer service or speed, and compare it to other couriers. Check Facebook pages, Google reviews, and Yelp for a company’s true reputation.
A great courier makes you look even better in the eyes of your customers. Choosing the right one depends on your needs as well as your budget. Using these characteristics, you can assess the strength of a courier service and pick the best courier service that fits your business.
Having the right courier service on your side lets you rest easy, knowing they’ll deliver results every time.